We value our customers and respect their privacy. Our website collects customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent the information you provide to us online to third parties.
What kind of information we collect:
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, register with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your online purchases.
How we use your information:
When you make a purchase from our website, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. You may choose to receive emails from us regarding our products, services, contests, and promotions. From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
Is my information shared with third parties?
We do not contract with third parties.
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, please let us know by sending us an email. Please note that such requests may take up to 6-8 weeks to become effective.
Credit Card Safety:
We do our best to provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers credit card information.
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers.
What about my bank or credit card company?
If someone steals your credit card information or uses your credit card in an unauthorized manner (as determined by your credit card company) -Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50.00.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls do not permit communication through secure servers like the ones we use to process orders. If for any reason you cannot access the secure server, please feel free to place your order with us by phone 203-359-8200