Shipping & Returns Policies

TYPE

DELIVERY DETAILS
Custom Steel 2 days Order with no Proof  today before 3:30pm EST, we ship tomorrow
Order with Proof  - 2-3 Business Days plus shipping time
B/W or 1/C 2 - 3 days Order with Proof - Gobo will be ready to ship 3 working days ARCO*
Two Color 3 - 4 days Order with Proof - Gobo will be ready to ship 3-4 working days ARCO*
Multi-Color 4 - 5 days Order with Proof - Gobo will be ready to ship 4-5 working days ARCO*
Hi-Def Photogobo 7 - 10 days Gobo will be ready to ship 7-10 working days ARCO*

Rush Jobs: Both Customgobo.com and Rosco strive to meet whatever deadline the customer requires. They routinely ship gobos more quickly than this chart indicates. Such rush jobs are accepted on a cases by case basis dependant, of course, on our job load at that moment. In cases where an extreme rush is required, a surcharge may apply.

* ARCO = After Receipt of Complete Order. Complete order means we have received (a) acceptable artwork, (b) job details including gobo size, quantity, image details, etc. Rosco cannot begin to work on a job until we have received all of this information. That is when the clock starts on the delivery time estimates.

(*Canada customers must select UPS Next day air on all orders or it will be added once you have submitted your order.)

  • If you wish to cancel your order there will be a $30.00 art lab fee if the image has been proofed.
  • Reproofing of artwork may cause delay in shipping and may require upgrade in shipping charges
  • If you select "no proof" on your order Custom gobo is not responsible for changes due to your gobo image size. We try our best to keep the image as original as possible during this processes.
  • 2 Proofs are on us no charge to you, If we made a mistake that proof is also on us as well. if you ask for a 3rd proof the customer is responsible for a $25.00USD art lab fee per proof after the second.